Terms & Conditions


Thank you for visiting the Genting Cruise Lines Online Store website (the “Site”) (hereinafter “we”, “us” or “our”). Access to the Site and related services are made available to you in accordance with the following Terms and Conditions, and any other rules and policies posted on the Site (collectively the "T&C"). Please read and understand the T&C before placing your order. By placing any order on the Site, you agree to be bound by all the T&C.

You must be at least 18 years old in order to shop in the Site. We reserve the right to only accept orders from those who are aged 18 years or above.

We may modify the T&C from time to time, thus, we advise that you check the T&C before placing any order. Any changes to the T&C that are made after you have placed your order will not affect that order, unless we are required to make such change(s) by law.

1. General Information

1.1. For queries and/or concern relating to your order or the Site, you may address those queries and/or concern to onlinestore@gentingcruiselines.com and we will be more than willing to help you.

1.2. The Genting Cruise Lines Online Store may be used by individual aged 18 years or above with valid cruise ticket, and in possession of a valid credit card issued by a licensed bank acceptable to us for payment.

1.3. To place an order, you need to register an account with us. By registering an account with us, you agree to provide true, accurate, current and complete information about yourself. For more information on how we use your personal data, please see our Privacy Policy at www.gentinghk.com, www.starcruises.com, www.dreamcruiseline.com and www.resortsworldatsea.com.

2. Product Descriptions

2.1. We exert our best efforts to make the product descriptions as precise as possible. However, we do not warrant that product descriptions or other contents are accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition with all tags attached and in original packaging within two (2) days, and we will refund any payment made within sixty (60) days from the return of the product.

3. Orders

3.1. Customers can pre-order at Genting Cruise Lines Online Store at least 3 days before sailing date.

3.2. Items shown in your shopping cart are not reserved and could be purchased by others.

3.3. All orders are subject to acceptance and availability. Occasionally, however, we may be delayed in or unable to deliver selected merchandise due to production problems from our suppliers or quality check issues identified when we receive such merchandise. In these instances, we will notify you by email of such delay and, if applicable, refund any payment made, within sixty (60) days of being advised that the merchandise is unavailable.

3.4. Once your order has been placed, you will be notified through email acknowledging that we have received your order request. Your order shall be processed within three (3) working days upon order confirmation.

3.5. We reserve our right not to accept any order at our sole discretion without providing any reason.

3.6. The contract between you and us shall be created when we confirm, through an acknowledgement email, our acceptance of your order to purchase our product(s) and/or services.

3.7. The contract shall bind us only to those products and/or services which are indicated in the acknowledgement email. We are not obliged to provide any other products or services which are not part of your order and which have not been confirmed and accepted.

3.8. When claiming the product(s) and/or services, kindly present a valid purchase receipt and valid identification document to our personnel at the designated pickup location.

4. Pricing

4.1. Prices shown are inclusive of all taxes and other charges. All prices remain valid as advertised. However, prices may change from time to time and such change shall be applicable to the orders placed thereafter. Hence, there shall be no direct effect to the orders made prior to the changes and of which we have already sent you an acknowledgement email.

4.2. The price of a product or services displayed in the Site at the time the order was placed and accepted will be honoured, except in cases of clear error. In such cases when products or services are priced incorrectly and you have already placed your order with us, we shall notify you regarding the correct price. We have no obligation to provide you with the products or services that were incorrectly priced, unless you subsequently agree to the correct price. In the event that you wish to cancel the transaction and your credit card has already been charged for the purchase, we will refund any payment that has been made by you within sixty (60) days from cancellation of the transaction

5. Payment

5.1. Payment may be made via Visa or Mastercard credit cards. Payment will be debited and cleared from your account when we confirm your order.

5.2. You confirm that the credit card used is yours or that you have been specifically authorized by the owner of the card to use it. Credit cards are subject to validation checks and authorization by the relevant card issuer. If the card issuer refuses to authorize payment to us, we shall not be liable for any delay or non-delivery.

5.3. We will take all reasonable care, insofar as it is within our power to do so, to keep the details of your order and payment secure. But in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

5.4. We use third party payment processor(s) for online transactions. By using such third party payment processor(s), you agree and accept that your credit card information will be collected, processed and retained by such payment processor(s) subject to its/their terms and conditions. You agree that you shall be wholly responsible for any losses and/or damages incurred or sustained by you in making the online transaction with such payment processor(s). In no event will we be liable for any such losses and/or damages.

6. Cancellation and Exchange Policy

6.1. Save and except for the situations covered by Clauses 2.1, 3.3 and 4.2, all orders received will be processed immediately and cannot be cancelled.

6.2. Upon pickup, we strongly encourage you to inspect your purchased items to your satisfaction. Claimed merchandise can no longer be returned or exchanged.

7. Third Party Links

7.1. We encourage you to use your discretion while browsing the Internet. Please note that the Site contains links to external sites. Although we check such links from time to time, we have no control over these sites nor do we have any responsibility for them. We cannot therefore be responsible for any content that some people may find offensive or inappropriate or which is inaccurate, misleading or in any other way unlawful. For the same reason, we cannot be responsible for the information, materials, products or services on or available from external sites or any third parties that you access through the Site, nor for any damage, loss or offence caused, or alleged to be caused, by or in connection with the use of or reliance on any information, materials, content, advertising, products or services available from such external sites or third parties. Any dealings between you and any third party accessed on or via the Site, including payment for and delivery of information, materials, products, services and any other terms, conditions, warranties or representations, associated with such dealings, are solely between you and the relevant third party. You agree not to hold us liable for any loss or damage of any kind incurred as a result of such dealings.

8. Limitations of Liability

8.1. While we will endeavor to verify the accuracy of any information we place on the Site, we make no warranties, whether express or implied in relation to its accuracy. The Site is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Site, or any transaction that may be conducted on or through the Site including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade. We make no warranty that the Site will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the Site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Site. We will not be responsible for or liable to you for any loss of content or material uploaded or transmitted through the Site. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products and/or services.

8.2. We will not be liable, in contract, tort (including without limitation, negligence), pre-contract, other representations (other than fraudulent or negligent misrepresentations) or otherwise arising out of or in connection with the Site for: (a) any indirect, special, consequential, or economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or (b) any loss of goodwill or reputation; or (c) any special or indirect losses, suffered or incurred by you arising out of or in connection with the use of this Site and/or any third party’s or manufacturer’s defects in the product.

8.3. In the event of any liability by us arising from the Site or the services provided hereunder, for all damages, losses, and causes of action (whether in contract, tort (including negligence), indemnity, or otherwise), our liability shall be limited to proven direct losses or damages not exceeding the purchase price of the product and/or services you purchased.

9. Force Majeure

9.1. We shall not be liable for or be deemed to be in breach of the T&C for any failure to perform, or delay in the performance of any of our obligations if caused by any event outside our reasonable control. A force majeure event includes any act, event, omission or accident beyond our reasonable control and includes without limitation: terrorist attack, fire, flood or natural disaster, epidemics, impossibility of the use of means of public or private transport, or public or private telecommunications networks or the threat of any of these things.

9.2. In such cases, the performance of our obligations shall be deemed suspended for the period that the force majeure event exists. Accordingly, we will have an extension of time for us to fulfil our obligations for the duration of that period. We will use our reasonable efforts to bring the force majeure event to an end or to look for a solution by which our obligations herein may be performed despite the force majeure event.

10. Intellectual Property Rights

10.1. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Site shall remain at all times vested in us or our licensor(s). You are permitted to use the material only as expressly authorized by us or our licensor(s). You acknowledge and agree that the material and content contained within the Site is made available for your personal non-commercial use only. Any other use of the material and content of the Site is strictly prohibited. You agree not to (and agree not to assist, facilitate or procure any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

11. Indemnity

11.1. You agree to fully indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the T&C by you or any other liabilities arising out of your use of the Site, or the use by any other person accessing the Site using your account and/or your personal information.

12. Severance

12.1. If any part of the T&C shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the T&C and shall not affect the validity and enforceability of any of the remaining provisions of the T&C.

13. Waiver

13.1. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

14. Survival

14.1. Each provision of the T&C shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

15. Entire Agreement

15.1. The T&C shall constitute the entire agreement between you and us. Any variation to the T&C shall be of no effect unless it is agreed by us in writing.

16. Law

16.1. The T&C, together will all our policies and procedures, shall be governed by and construed in accordance with the laws of Hong Kong and you irrevocably submit to the exclusive jurisdiction of the courts of Hong Kong in relation to any dispute arising out of or in connection with the T&C.

Thank you once again for visiting the Site and enjoy your shopping!